I recently had a tooth re-crowned. The existing crown was old and discoloured, and my dentist and I agreed it was time to replace it. Dentistry is an intimate practice – after all, you have to have faith and trust in anyone who is going to put a high-speed drill inside your mouth! I’m pleased to say that my current dentist has never given . . . → Read More: Customer Service to Crown it All
| ||||||
Recently I have been rolling out some customer care training for a national retail client. Rather than bring their staff into central venues, the company decided to hold the training in each branch, in the evening, after work (pizza provided!) As the branches are all different sizes, sessions are held with groups as large as about 20, and occasionally as small as 3. . . . → Read More: Another big, fat, useful, mistake… September 30th, 2011  Comments are closed  Blog  creativity, customer care, fun, learning, play, rollout, training, workshop | ||||||
Copyright © 2013 Let's Talk - All Rights Reserved | ||||||
Comments Received