Right up to the moment it all went wrong, I had been feeling pretty pleased with myself. Because it had been a really tough brief, yet it all seemed to be going so well. I had been asked to create an experiential workshop on customer care, and deliver it, solo, as a participatory session for 140 people! I had serious doubts at first as . . . → Read More: Set your phone to ‘stun’
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March 19th, 2011  One comment  Blog  engagement, facilitation, learning, mobile phones, training, workshop I am currently working as an associate to another training company, which is helping one of our major utilities with a massive IT rollout. The new system, which is costing hundreds of millions of pounds, will replace a host of incompatible and crumbling legacy systems, some of which date back more than 20 years, with a modern, streamlined, fit-for-purpose corporate platform. The change and . . . → Read More: Hearts and Minds | ||||||
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