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Recently I have been rolling out some customer care training for a national retail client. Rather than bring their staff into central venues, the company decided to hold the training in each branch, in the evening, after work (pizza provided!) As the branches are all different sizes, sessions are held with groups as large as about 20, and occasionally as small as 3. . . . → Read More: Another big, fat, useful, mistake… September 30th, 2011  Comments are closed  Blog  creativity, customer care, fun, learning, play, rollout, training, workshop I am currently working as an associate to another training company, which is helping one of our major utilities with a massive IT rollout. The new system, which is costing hundreds of millions of pounds, will replace a host of incompatible and crumbling legacy systems, some of which date back more than 20 years, with a modern, streamlined, fit-for-purpose corporate platform. The change and . . . → Read More: Hearts and Minds | ||||||
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