Like many I’m an inveterate people-watcher, but as a soft-skills trainer I have an extra level of professional fascination, particularly when it comes to watching those in customer service roles.
On the first morning of our Xmas fly-and-flop getaway, our holiday rep gathered us all together, to do what holiday reps are paid to do – make us feel welcome, answer our questions, and . . . → Read More: Are they listening – or playing Catchword Bingo?
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