Since 2002 I have been a regular supplier to both Mercedes-Benz UK and Chrysler UK, providing training in:-
- Electronic Parts Catalogue
- Parts Logistics
- Stock Management
- Warranty Administration
- Warranty Management
- Customer Service
- After Sales Selling
and a host of other Dealer systems and services.
Once again, I firmly believe that my success in these areas comes from bringing to the table two attributes – an ability to break complex processes down into simple steps for easy teaching and learning, and a constant focus on the customer, and how the process can and should impact them.
I am lucky enough to be part of a network of highly qualified and skilled training consultants with decades of international experience in all non-technical areas of Automotive practice - sales, service, and after-sales.
Contact me and tell me what you need.