"...and if that doesn't work, try Ctrl+Alt+Delete"
I have been involved in countless I.T. rollouts and systems training for a whole range of organisations
- Abbey
- Royal Mail
- ExxonMobil
- DfT
- Hyundai
- Mercedes-Benz UK
- Carlsberg
to name but a few.
It’s where I believe my background as “Ex-Actor with Geek Streak” rather than “IT Professional Who Became A Trainer by Default” has really paid off. It means I can approach a system or process absolutely from the perspective of the nervous end-user, rather than the binary-reading-java-spouting-PHP-breathing-backroom-tech-freak.
We all know, it’s one thing to have good I.T. and online systems in place. It’s quite another to get people to use them well.
Computer training is so often reduced to “click here, type this, hit send”. And yet, that completely misses the main point – that what matters is the buy-in, not the bytes….