Set your phone to 'stun'

Right up to the moment it all went wrong, I had been feeling pretty pleased with myself. Because it had been a really tough brief, yet it all seemed to be going so well. I had been asked to create an experiential workshop on customer care, and deliver it, solo, as a participatory session for 140 delegate from my local PCT! I had serious . . . → Read More: Set your phone to ‘stun’