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And that’s why they call it a Play...

It’s been 11 years since I hung up my spurs as a professional theatre director, and refocused my working life as a trainer/facilitator/consultant. Since then I have been asked many times whether I missed the theatrical life, and had any plans to stage a return. My answer has always been a steadfast and happy “Nope!” The multitude of things I do now . . . → Read More: And that’s why they call it a Play…

Another big, fat, useful, mistake...

Recently I have been rolling out some customer care training for a national retail client. Rather than bring their staff into central venues, the company decided to hold the training in each branch, in the evening, after work (pizza provided!) As the branches are all different sizes, sessions are held with groups as large as about 20, and occasionally as small as 3.

. . . → Read More: Another big, fat, useful, mistake…