There is a cluster of skills that underpin all good communication, and a box of incredibly useful tools that can be brought into play. Tools such as:-
- True Listening
- Open Questioning
- Reflection
- Matching, pacing and leading
- Empathic response
- Assertiveness techniques
- Emotional Intelligence
- Rapport
- Feedback – giving and receiving
- Checking and Summarising
These skills and tools can be learnt, practiced and improved.
I specialise in delivering both pre-designed and bespoke courses in all aspects of brilliant communication, for groups of any size from 1-200+
Contact me to discuss.
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