If you read Donnell King’s Four Principles of Interpersonal Communication, you’ll understand that communication underpins every single thing we do.
So if our communication is brilliant, it follows that this can only improve every single thing we do. Such as:-
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At Work:-
Teamwork
Leadership and Management
Sales
Customer Service
Staff Satisfaction
Dealing with difficult people
Appraisals
Interviewing and being Interviewed
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At Play:-
Personal Relationships
Buying and selling
Negotiating
Teamwork, sports, hobbies
Committees or political activity
There is a cluster of skills that underpin all good communication, and a box of incredibly useful tools that can be brought into play. Tools such as:-
- True Listening
- Open Questioning
- Reflection
- Matching, pacing and leading
- Empathic response
- Assertiveness techniques
- Emotional Intelligence
- Rapport
- Feedback – giving and receiving
- Checking and Summarising
These skills and tools can be learnt, practiced and improved.
I specialise in delivering both pre-designed and bespoke courses in all aspects of brilliant communication, for groups of any size from 1-200+
Contact me to discuss.