Since 2002 I have been an approved supplier to Mercedes-Benz UK and have provided training to other brands such as Chrysler, BMW and Porche.
I have provided training in:-
- Customer Service
- After Sales Selling
- Electronic Parts Catalogue
- Parts Logistics
- Stock Management
- Warranty Administration
- Warranty Management
- Interpersonal Communication
and a host of other systems and services.
Once again, I firmly believe that my success in these areas comes from bringing to the table three attributes – an ability to break complex processes down into simple steps for easy teaching and learning, a passion for making learning lively, accessible and engaging, and a constant focus on the customer, and how all processes can and should impact them.
Contact me and tell me what you need.